It's very possible there will be a increase in foreign government sponsored attacks on our internet infrastructure in the near future. Please take the time as soon as possible to ensure your data is backed up. Contact your IT provider and ask them the following:-

• How often is our data backed up?
• Are there off line backups?
• What exactly is backed up? Does this include our JAQ folders and our JAQ data file ( the data file is usually on the C: drive ).
• How quickly can the data be restored if needed?
• Has a test restore been run?
• If we get hit with ransomware, how many days of data could we expect to loose? Could the hacker encrypt our backups?

JAQ Cloud clients data ( folder and data ) is backed up every night for 7 days, then once a month for 3 months. These backups are stored on two cloud servers at different server farms and only accessible by us if and when a restore is required. Typically this would take less than 2 hours to retrieve.

If you have JAQ installed locally on your own server, it is your responsibility to make sure it is backed up. Please contact us if you want any advise on backups.

We will be upgrading the cloud servers this weekend, 10am Sunday the 8th November. During the upgrade, the servers will be off line for approximately 1 hour. This only affects JAQ clients using the hosted servers, and not clients with their own server.

Just a quick reassurance to JAQ users. As a sole trader I've taken precautions in the event I become incapacitated or ( gulp ) deceased. Should this happen, I ( if able ) or a colleague of mine will contact all JAQ clients to reassure them their JAQ install will continue to work and be supported into the future.

Please take care over this testing time.