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Mapping a drive letter to hosted JAQ server.

This document describes the steps required to map a network drive if you are using JAQ Software's hosted server option. JAQ Software's hosted servers are only used if you do not have your own server. If you are unsure if you need to take these steps, please contact JAQ support first.

JAQ Software hosted servers use a protocol called SFTP to connect to a drive resource on a remote server. To map a drive on the remote JAQ server, you can either use a commercial software package called SFTP Drive 2022 from /n software. or install a free program called Winfsp.

There is a free version of SFTP Drive 2022, but you need to remember to start the program every time you start up your PC. The paid version will start automatically.

WinFsp is free, but can be a little more involved to install.

Before proceeding, you will need the JAQ Cloud Drive username and password, we can send you these when requested.


 

Installing and using SFTP Drive 2022. ( Instructions for installing WinFsp are further down the page )

First visit https://www.nsoftware.com/sftp/drive/ and download SFTP Drive 2022. There are two options, the free "Personal" edition and the paid edition. The free edition needs you to manually start the program when you boot up your computer, the paid edition can be configured to start automatically. Either way, the web site will ask you for some details ( email, etc ) before you can download the program.

Once you have downloaded the program, install and open it. Click the New button.

Next fill in the details as shown below, replacing "yourusername" ( underlined ) with the JAQ Cloud Drive username provided to you by JAQ Support. You will also need to the password provided by JAQ Support.

Click OK, the window will close. It may ask you if you want to connect to the drive now, click Yes. Back on the first screen click Start ( or Restart ). SFTP Drive will possibly come up with a message about "The authenticity of host cannot be established...." and it wants to set up a fingerprint, just click Yes to continue.

And that's it. After several seconds Explorer will open and display the new mapped drive.

Remember, if you installed the free personal edition, you will need to start up SFTP Drive 2022 ( or put a shortcut in your startup folder ), and click the Start button. If you bought the paid edition of SFTP Drive 2022, go to the Services tab in SFTP Drive and tick the Run as service option, so the program starts automatically when you boot up your computer.

If SFTP Drive 2022 fails to start, check the settings page, especially note the port number is 2223, and not the default 22. The Service tab will display a log of the attempted connection, we may ask for a copy of this if you are having difficulties connecting.

 

Reseting the Host Key

From time to time we may upgrade the server your JAQ is hosted on. If this happens you need to take a few simple steps to reset your host key to align with the new server. We will contact you if this step is needed.

1. Open SFTP 2022. Click the Stop button near the top of the page.

2. In the Drives panel, click on the mapped drive and then click the Edit button on the right hand side, this will open the Edit Drive panel.

3. Click Test SSH Connection

4 A popup will tell you the SSH Host Key has changed, click Yes.

5 Then click OK.

6. Click OK on the Edit Drive page to close the popup.

7 Lastly, click the Start ( Or Restart ) buttons on the main program.

Done, in a few seconds you should be able to access the J: drive.


 

Installing and using WinFsp.

WinFSP requires two programs to be installed. You can download the latest stable editions of both using the links below. Right click on the link and "Save As", remember where you saved the files.

winfsp-2.0.23075.msi  
and
 
sshfs-win-3.5.20357-x64.msi for newer 64bit systems
sshfs-win-3.5.20357-x86.msi for older 32bit systems

Once you have downloaded the two programs, go to your download folder and double click winfsp-2.0.23075, you will then see...

Click Next

Click Next

Click Install

Click Yes

Click Finish

Next we install sshfs-win-3.5.20357. Double click the program to start the process.

Click Next

Click Next

Click Install

Click Yes

Done. Now you need to restart your computer.

Once its restarted, open My PC, then right click on This PC, and click Map network drive...

On the next page, select the drive letter you want to use for JAQ, typically J.

In the folder field, enter the following, but replace the word "demo" with the JAQ Cloud Drive username we sent you. If unsure, please contact us.

//sshfs.r/demo@demo.jaqonline.com!2223 \JaqData\DataRoot\demo

If for example, your JAQ Cloud Drive username was BurtsMowing4521, you would type in...

//sshfs.r/BurtsMowing4521@BurtsMowing4521.jaqonline.com!2223 \JaqData\DataRoot\BurtsMowing4521

Note there is a space after 2223

Tick the box Reconnect at sign-in.

Click Finish

The next page will ask you for your password we sent to you.

Tick the box Remember me, then click OK

If you entered the details correctly, after a few seconds the new shared folder will open.

If there was a error message, its a good chance there is a typo in the Folder field, or a incorrect password, or you didt restart the computer after installing the programs.